Shipping

Fast & Reliable Delivery

At Vivia Home, we know you can’t wait to enjoy your new finds. That’s why we do everything we can to ensure a smooth, quick delivery straight to your door.

Order Processing

Our fulfillment team works hard to process all orders within 1–2 business days (Monday–Friday) of purchase. During peak seasons or holidays, processing times may be slightly longer.

Product Origin

We proudly partner with a select network of trusted suppliers. Most items ship directly from our Chinese warehouses, but depending on stock and demand, some products may also be fulfilled from our international facilities. This allows us to offer you a curated selection of quality products without compromise.

Delivery Timeframes

Once shipped, you can generally expect your order to arrive within 3–10 business days. Please note that weekends and holidays are not included in these timeframes.

Delivery Delays

If your order experiences an unexpected delay, we sincerely apologize. While rare, delays can happen once your order leaves our warehouse and is with the carrier.

Canceling an Order

Changed your mind? Please contact our customer service team within 6 hours of placing your order and we’ll do our best to process the cancellation. If your order has already shipped, unfortunately we are unable to cancel it.

Incorrect Address

Please double-check your shipping details at checkout. Vivia Home is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

We’re Here for You

Our customer care team is here to help with any questions or concerns. Reach out via email or our contact page, and we’ll get back to you within 24 hours.

Track Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Free U.S. Shipping

We’re happy to offer free standard shipping on all U.S. orders. No hidden fees, no minimums.

 

Businessname: Vivia Home
Address: Zwanenkamp 460, 3607PA Maarssen, The Netherlands
Email address: info@viviahome.com