Shipping and Delivery Policy

At Vivia Home, we understand that exceptional home goods should arrive swiftly and securely. Our streamlined logistics ensure a quick and reliable delivery process, from our warehouse straight to your front door. This policy details everything you need to know about how your order is processed, shipped, and managed.

1. Shipping Coverage and Commitment

1.1 Free Standard U.S. Shipping

As part of our commitment to value, we are delighted to offer Free Standard Shipping on all orders placed within the United States (U.S.). There are no minimum order requirements or hidden fees for standard delivery service within the 48 contiguous states.

1.2 Geographic Limitations

Vivia Home currently focuses solely on serving our customers within the domestic United States. We do not offer international shipping at this time, including shipping to U.S. territories, P.O. boxes, or APO/FPO addresses.

2. Order Processing and Fulfillment

Our dedicated fulfillment team works diligently to ensure your items are packed, secured, and dispatched with speed and precision.

2.1 Standard Processing Time

All orders are typically processed and prepared for shipment within 1 to 2 business days following the purchase date (Monday through Friday, excluding national holidays). Orders placed on weekends or holidays will begin processing the next business day.

2.2 Peak Season Disclaimer

During high-volume periods, such as major holidays or promotional events, please anticipate that order processing times may be extended by an additional 1–2 days. We appreciate your patience during these busy times, and we promise to maintain our commitment to quality service.

3. Delivery Timeframes and Expectations

The delivery timeframe begins once you receive your shipping confirmation email, signifying that the package has left our facility.

3.1 Estimated Transit Times

Once shipped, standard delivery typically takes between 3 to 10 business days to arrive at your location within the contiguous U.S.

Note: Business days are defined as Monday through Friday and do not include weekends or official U.S. holidays.

3.2 Delivery Delays

We use trusted third-party carriers for all deliveries. While shipping delays are rare, they can occasionally occur due to unforeseen circumstances such as weather events, carrier transit issues, or logistical backlogs. Vivia Home sincerely apologizes for any inconvenience caused by delays once the order is in the carrier's possession. We will assist you in tracking your package should any unexpected issues arise.

4. Tracking Your Shipment

Transparency is a core part of our service. You will always know where your package is.

4.1 Tracking Notification

Upon shipment, you will receive a detailed Shipping Confirmation Email. This email will include your dedicated tracking number and a direct link to the carrier's website, allowing you to monitor your package's progress every step of the way, right up to its arrival.

5. Order Management and Responsibility

5.1 Order Cancellation Window

We understand that decisions sometimes change. If you need to cancel an order, please contact our customer service team immediately via email within 6 hours of placing your order. Due to our swift fulfillment process, we cannot guarantee cancellation once the order is past this 6-hour window or has already been marked as shipped.

5.2 Responsibility for Incorrect Addresses

It is the customer's sole responsibility to ensure that the complete and correct shipping address is provided at checkout. Vivia Home is not responsible for delays, losses, costs associated with orders shipped to incorrect, outdated, or incomplete addresses provided by the customer. If an order is returned to us due to an address error, the customer may be responsible for the cost of re-shipping the package.

6. Dedicated Customer Support

We are here to assist you with any questions or concerns regarding your order status, tracking, or delivery.

Support Commitment

Our customer care team is responsive and dedicated to providing you with timely assistance. You can expect a professional and comprehensive response to your email inquiries within 24 hours during business days.

Contact: info@viviahome.com