Frequently Asked Questions
Shipping and Delivery
How long does shipping take?
At Vivia Home, we aim to ship your order quickly and with care.
Orders are processed within 1–2 business days. Estimated delivery is 3–10 business days after processing, depending on your location.
Please note: occasional courier delays may occur.
Where do we ship?
We currently ship exclusively within the United States.
When does my order apply for free shipping?
Every order qualifies for free standard shipping – no minimum required.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing tracking information.
In the shipping confirmation email, you’ll find detailed tracking details that allow you to monitor the progress of your order. Use the provided tracking information to follow your package via our delivery partner’s website.
What happens if my product gets lost in transit?
If your order is confirmed lost during transit, we’ll gladly send you a replacement at no extra cost. Clear evidence that the shipment is missing is required. If you believe your order is lost, please contact us at info@viviahome.com and our support team will assist you.
Warranties
What if I receive a defective product?
We kindly ask you to carefully inspect your order upon delivery. If you notice any defects, damage, or if you happen to receive the wrong item, please contact us immediately. Your satisfaction is our top priority, and we’ll make sure to provide the best possible solution quickly.
What if I want to return my order?
We offer a 14-day return policy. If you’re within this time frame, simply reach out to our support team at info@viviahome.com to initiate your return.
What kind of warranty does Vivia Home offer?
You have the right to return any Vivia Home product within 14 days of delivery— if it has not been used! The product needs to be in its original packaging and in same condition as when received.